Ambit Branch Teller Platform
The branch continues to play an integral role in the relationship between a bank and its customers. When expanding branch networks a bank must position the branch as a highly effective channel for the delivery of sophisticated, relationship-oriented services, whilst having the ability to swiftly process standard over-the-counter transactions.
SunGard can help. SunGard’s Ambit Branch Teller Platform helps a bank realize the twin business objectives of operational efficiency and sales excellence. With an intuitive user interface that enhances productivity and BPM-enabled workflows to automate more processes, branch tellers are able to swiftly process standard over-the-counter transactions and focus more on revenue generating activities such as executing sales campaigns that are targeted for their customers.
Features
- Handle high transaction volumes and/or focus on branch revenue generation
- Flexible BPM-enabled business workflows
- Tellers have access to sales campaign and account information pertinent to their customers – including customer dashboards, alerts and case management details
- Consistent and accurate 360° view of their customers’ profile, interactions and transactions across channels
- System implemented and run centrally
Benefits
- Meet the requirements of different branch models
- Allow banks to respond quickly to changing business conditions and evolving customer needs
- Process automation helps to complete customer-initiated transactions efficiently and identify opportunities for up-selling or cross-selling while workflows facilitate more complex sales transactions
- Supports organic growth while keeping costs down