AvantGard Application Management

SunGard AvantGard offers a comprehensive Application Management service that can be tailored to meet the specific requirements of each customer.  The following services are available either with or without Hosting Services as enhanced solutions not covered by standard maintenance. Depending on your requirements we can offer any combination of the following services which can be tailored to your specific requirements.

Basic Application Management

This includes both application management of the SunGard AvantGard software, and user security management functions.

  • User Security access rights
  • Reporting - operation and scheduling
  • Data feed verification and notification of failure (e.g. bank and ERP system feeds

Managed Technical and DBA Function

This offers technical management of the AvantGard application environment including database administration and maintenance of optional DR location and feed. This service includes:

    Managed Upgrades

    This service enables customers to pre-contract for installation of upgrades and patches to the application software as they are made available. This service includes:

      Benefits:

        AvantGard also offers System Integration, Hosting, and Comprehensive Implementation & Support Services.

        • Security key implementation
        • Deployment of new reports, interfaces and polling/parsing scripts
        • System parameter changes
        • Maintenance of data
        • Day to day use of the system features
        • Management of AvantGard Technical environment
        • Increases in business operation requiring hardware or software changes
        • Maintaining and backing up data
        • Database Administration (DBA)
        • Copying data from one database to another
        • Installation of point releases and upgrades
        • Upgrade migration planning
        • Setup of upgrades for user acceptance testing (UAT) environment
        • Migration/Upgrade of production environment
        • Faster Response Time
        • Single Vendor Approach
        • Leverage Domain Expertise of AvantGard Consultants
        • Lower Total Cost of Ownership (TCO)
        • Less Reliance on Internal IT for Support Services