Ecosystem Connectivity: Customer Portal
Market differentiation can often depend on the quality of service you deliver to your customers. By offering an online Customer Portal you can increase customer response time, improve satisfaction and reduce the time your resources spend on non-value activities such as sending duplicate invoices or taking payment information. Customers can more easily access electronic invoices, view account details, collaborate for dispute resolution and send remittance advice.
Features:
- Electronic Invoice Presentment
- Obtain Duplicate Invoices, Split Invoices, Send Payments
- Generate Disputes, View Disputes for Updates
- Obtain Proof-of-Delivery & Related Documentation
- Route Invoices Internally for Approval
Benefits:
- Improve Productivity / Eliminate Manual Processing
- Provide Faster Response Time to Customers
- Expedite Cash Collections / Lower DSO
- Gain a Competitive Advantage
EcoSystem Connectivity:
Improve Collections Management and expedite Dispute Resolution cycle time by fostering connectivity between credit, sales, service and customers.