Dispute Resolution

For many Credit Professionals, managing and quantifying deductions, disputes, chargebacks and claims is difficult.  Often, associated data is poorly organized and references distributed documents.  A full workflow system automatically assigns, notifies and tracks disputes for timely resolution and allows the ability to attach documentation & collaborate across the ecosystem.

Connectivity allows credit professionals to work with sales, customer service, operations and customers for expedited resolution.  A centralized system offers the ability to perform root-cause analysis and contribute to process improvement initiatives such as Six Sigma. 

Features: 

  • Automatic Assignment & Notification of New Disputes
  • Tracking & Escalation for Timely Dispute Resolution
  • Quantification and Detailed Reporting
  • Online Portal Connectivity for Sales, Service, Customers 

Benefits:

  • Expedite Dispute Resolution Cycle Time
  • Decrease Dispute Volume with Root-cause Analysis
  • Connect Across the Ecosystem for Expedited Resolution
  • Enhance Customer Experience

EcoSystem Connectivity:
Fostering collaboration & communication between customers, sales and customer service helps to reduce dispute resolution cycle times by driving workflow and sharing attached documents / images in real-time.

Video Presentations

  • Future Electronics Improves Operational Efficiency & Decreases Past Due A/R with AvantGard Receivables

    Hear how Future Electronics, using SunGard AvantGard Receivables was able to improve the efficiency and effectiveness of their worldwide credit and collections operation, decrease disputes, and lower past due A/R.