Dispute Resolution

For many Credit Professionals, managing and quantifying deductions, disputes, chargebacks and claims is difficult.  Often, associated data is poorly organized and references distributed documents.  A full workflow system automatically assigns, notifies and tracks disputes for timely resolution and allows the ability to attach documentation & collaborate across the ecosystem.

Connectivity allows credit professionals to work with sales, customer service, operations and customers for expedited resolution.  A centralized system offers the ability to perform root-cause analysis and contribute to process improvement initiatives such as Six Sigma. 

Features: 

  • Automatic Assignment & Notification of New Disputes
  • Tracking & Escalation for Timely Dispute Resolution
  • Quantification and Detailed Reporting
  • Online Portal Connectivity for Sales, Service, Customers 

Benefits:

  • Expedite Dispute Resolution Cycle Time
  • Decrease Dispute Volume with Root-cause Analysis
  • Connect Across the Ecosystem for Expedited Resolution
  • Enhance Customer Experience

EcoSystem Connectivity:
Fostering collaboration & communication between customers, sales and customer service helps to reduce dispute resolution cycle times by driving workflow and sharing attached documents / images in real-time.

Video Presentations