Ecosystem Connectivity: Sales & Service Portal
Recurring issues such as partial payments, pricing errors, tax discrepancies, short shipments, product quality and promotion claims all contribute to your company’s disputes. Resolving these issues often requires collaboration with sales, operations, and customer service.
Connectivity via the Sales & Service Portal provides a full life-cycle approach to dispute resolution management including problem detection, assignment, notification, tracking, escalation, resolution and root-cause analysis for process improvement.
Features:
- Automatically Notify & Assign Dispute Owner
- Attach and Route Associated Documents
- Embedded Policies Drive Dispute Workflow & Escalation
- View Detailed Account Information
- Track & Escalate Disputes for Timely Resolution
- Remote Access from Any Location via the Web
Benefits:
- Collaborate Across the EcoSystem for Timely Resolution
- Improve Effectiveness of Sales Organization
- Improve Customer Response Time
- Decrease Dispute Resolution Cycle Time
- Gain Visibility for Root-cause Analysis
EcoSystem Connectivity:
Improve Collections Management and expedite Dispute Resolution cycle time by fostering connectivity between credit, sales, service and customers.