Local Authorities
Local authorities across the UK are under pressure to reduce costs whilst improving the performance of their services. The efficiency review undertaken by Sir Peter Gershon stated a requirement to redeploy staff to deliver frontline services. Local authorities are required to make 2.5% efficiency savings each year.
Although the Gershon review does not specifically mention mobile computing, it emphasises the importance of modernisation and service transformation. Mobile computing technologies offer solutions that empower frontline workers, potentially enabling the service transformation that Gershon envisaged.
The ultimate success in a mobile implementation requires an integrated multi-disciplinary approach that bridges the needs at all levels across an organisation. Too many mobile data implementations are 'point to point' solutions with suppliers of back office systems offering a mobile front end to their application. These methods of procurement result in a framework of applications that are deployed on mobile devices that may add value within a department but do not provide wider organisational benefits.
Using the 7 keys for achieving successful transformation, SunGard can support a Local Authority in refocusing the full resources and knowledge of the organisation to achieve benefits and a platform for sustained performance improvement across a number of disciplines and departments.
Mobile Data projects primarily begin with a single department, for example, Housing or Social Care. It is important, however, that the wider benefits and the extended value of an organisational approach, rather than a departmental implementation, are recognised.
SunGard's platform provides that flexibility and scalability in both deployment and integration to allow phases of development and implementation beyond the initial department.