Managed Services

Our managed services include full service maintenance and 24/7 production support of your application portfolio coupled with business process outsourcing, designed for our customers throughout the financial services and energy industries. SunGard’s global delivery model enables you to leverage highly skilled delivery teams in secure onshore and offshore locations to support your business operations in the most cost effective manner possible.

Our services include:

Managed IT Services
Our flexible managed IT services solution provide a comprehensive, strategic outsourcing solution to CIOs and the IT leadership teams. We provide 24/7 application management services that could optionally include ongoing development and systems integration services as well as hosting and disaster recovery services.

  • Application Management Services
    We provide full-service support and maintenance around your end-to-end business ecosystem including SunGard products and surrounding applications, as well as other third-party products and custom-developed applications on different technology platforms. Our services address all aspects of maintenance and support including 24/7 production support, minor and major enhancements, and ongoing application maintenance. Service level agreements and comprehensive metrics reporting govern all of our services. We combine our quick ramp up and ramp down capability to cater to the needs of ongoing development and systems integration work streams providing a more comprehensive outsourcing solution where applicable. We leverage our consulting, technology, product and domain capabilities to add significant value to our customers with improved efficiency and quality of service, while reducing operational costs.
  • Hosting and Disaster Recovery Services (SunGard Product ASP)
    We offer full service hosting and disaster recovery services for SunGard products. Our services include all aspects of application services provider (ASP) for SunGard product solutions. This, combined with our application management services, offers a comprehensive outsourcing solution to customers looking for a single vendor solution for applications as well as infrastructure services.

Business Process Outsourcing
Our business process outsourcing services give you access to world-class infrastructure and highly skilled global delivery teams in secure onshore and offshore facilities. Leveraging our product, domain and process expertise, we support your business operations on a 24/7 basis. Our extensive product and domain knowledge across a wide range of financial solutions helps you improve operational efficiency and reduce costs through standardization of processes and continuous improvement.


Learn about our Business Consulting and Technology Consulting offerings.

For more information contact us at globalservices@sungard.com.