| Product Support Groups |
Contact Information |
| MarketMap Terminal Support |
For MarketMap Terminal questions
Email: marketmap.support@sungard.com
Telephone:
Americas (Toll free): 1 866 264 4829
Australia
(Toll Free): 1 800 201 345
France: +33 (0) 157 324 452
Hong
Kong (Toll Free): 307 13 881
Malaysia
(Toll Free): 1 800 881681
Singapore
(Toll Free): 1 800 622 1868
Switzerland: +41 (0) 44 560 8530
United Kingdom: +44 (0) 208 081 3445
|
| MarketMap Analytic Data Services-Operations and Data
Delivery Support |
For delivery questions related to the SiteServer,
Channel, and FInDS data services
Email: ops.dms@sungard.com
Telephone (Toll free): +1 877 987 3263, Option 1, 24x7 coverage
Web: Support
Site
|
| MarketMap Analytic Data Services-Data Support |
For data content questions in SiteServer,
Channel, and FInDS data products
Email: datai@sungard.com
Telephone:
Americas (Toll free):
+1 877 987 3263, Option 2, Monday-Friday
9:00am - 5:00pm EST*
United Kingdom: +44 (0) 20 8081 2444,
Monday-Friday 8:00am - 6:00pm GMT*
Web: Support Site |
| MarketMap Analytic Platform-Software and Licensing
Support |
For questions about MartketMap Analytic Platform
licensing and software such as the 4GL, Java/C++/.NET APIs, Populator,
SQL Access, and Web Access
Email:
Telephone:
Americas (Toll free):
+1 877 987 3263, Option 3, Monday-Friday 8:00am -
5:00pm EST*
United Kingdom: + 44 (0) 20 8081 2444,
Monday-Friday 8:00am - 6:00pm GMT*
Web: Support Site
|
| MarketMap Components Support |
The MarketMap Web Components Developers’ Center is
designed to assist software developers using the MarketMap Web
Components URL-based API to easily incorporate MarketMap Web Components
into financial Web sites and applications. MarketMap Web Components are
designed to work with Web sites that are created using standard HTML
and JavaScript tools and with dynamic Web environments such as JSP, ASP
and ColdFusion.
Email: smds.tl.helpdesk@sungard.com
Telephone (Toll free): +1 877
987 3263, Option 4, Monday-Friday 8:00am - 5:00pm EST*
Web: Components Dev Center
|
| MarketMap Feed Support |
For questions about MarketMap Feed access and content.
Email: smds.tl.helpdesk@sungard.com
Telephone (Toll free):
+1 877 987 3263, Option 4, Monday-Friday 8:00am -
5:00pm EST*
Web: Support Site |
* Excluding local exchange holidays