Ambit Exception Management
Increased competition and margin pressures due to the global financial crisis are forcing private banks to become more efficient to lower operations costs. The productivity of the back-office must be maximized and this can be achieved through STP and automation of exception handling.
SunGard can help. SunGard’s Ambit Exception Management provides real-time control of exceptions and resolve them before settlement, eliminating financial and operational risk. Ambit Exception Management reasons about, researches, and resolves exceptions for trade transactions, customer queries, system alerts, or exceptions identified from the bank’s reconciliation system by applying embedded business knowledge that reflects the bank’s best practices to fully automate the resolution of open items and breaks.
Features
- Delivers a holistic approach that identifies, assesses and controls exceptions
- Provides full customer inquiry and trade transaction investigation for exceptions received from other parties via a message
- Uses rule-based diagrams, flowcharting and workflow to describe best practices
- Facilitates 24/7 case processing
- Provides a dashboard for a real-time, consolidated view of business and operational data
- Supports SWIFT Exceptions and Investigations
Benefits
- Helps to automatically resolve customer inquiries, trade failures, trade breaks, reconciliation failures and alerts across systems
- Manages exceptions before they create a settlement incident, and prevents financial and reputation loss
- Allows either automatic resolution of exceptions or prompts for manual actions without scripting or programming
- Provides for faster closure and enhanced quality of investigations
- Enables users to better understand why an exception has occurred
