Ambit Research
Corporate, institutional and bank-to-bank clients view customer service as a key differentiator when choosing their bank. Today’s customers are looking at their bank to provide more sophisticated online services, such as the ability to view account information online and a consistent and consolidated interface for viewing data regardless of where they are. Banks can respond to this demand by offering customers a secure way to access information online in real-time.
SunGard can help. SunGard’s Ambit Research can help banks provide a self-service solution that extends its straight-through processing (STP) platform to clients and lower the costs of customer service. Ambit Research can help differentiate a bank from their competition by providing a means for clients to view detailed transaction and statement data, as well as to interactively research and investigate exceptions over the Web.
Features
- Allows users to research their statement and transaction data online
- Integrates with exception handling software
- Provides full transaction drill-down facility to more granular information, such as SWIFT messages
- Offers real-time balance reporting
- Provides pre-built business-specific research database templates and queries
- Allows configuration for transparent information to bank customers
Benefits
- Allow customers to self-resolve problems in real-time
- Reduces back-office costs and improves efficiency
- Helps cash and collateral managers to arrive at better funding decisions and liquidity management
- Improves time-to-market with Web self-service research
- Helps uncover new revenue opportunities from customer self-service research subscriptions, new market tiers and cross-sale opportunities