PERFORMANCE MANAGEMENT - THE CHALLENGE
Public sector organisations are facing an ever increasing challenge to report and manage the performance of their service delivery. The time spent gathering and processing performance information into an intelligible source for performance assessment is an expensive manual overhead consuming costly human resource.
Solution Highlights:
Aspireview Performance Management from SunGard, combined with the Singularity Process Platform, creates a better Performance Management Solution enabling you to exceed performance targets.
- As daily duties are completed in the various core systems, relevant Performance Information is automatically fed via Aspireview directly to staff desktops in the form of scorecards, dashboards and alerts.
- The integrated Business Process Engine, underpinned by the Singularity Process Platform, equips staff to deal effectively with exception processing, interventions, remedial action and improvement initiatives throughout the business in line with corporate plans.
The result is an optimal feedback loop, driving continual performance improvement within the organisation.
Our solution offers you the opportunity to design and model your existing business processes, enabling you to identify areas for improvement through detailed step by step analysis. You will have the ability to analyse your current performance in terms of staff, time and cost and to project how adjustments in these elements would change your performance level. This predictive analysis enables you to create a cycle of continuous improvement, enhancing your processes and addressing problems before they occur.