What Our Customers Say About Us
Ffynnon
"Ffynnon provides a unique opportunity to transform performance management across the public sector," says Wales’ local government minister, Dr Brian Gibbons. "Organisations can now track and drive forward their performance and can also share their information with others. I am delighted that public bodies across Wales are using the software as a catalyst for continuous improvements."
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Intercept
"Intercept has helped us identify the right cases to intervene or review; it’s a lot more effective. It allows us to select or de-select specific groups within our caseload – and gives us flexibility to create intelligent campaigns whenever we want rather that waiting for the scan from HBMS."
Ian Nisbet, Housing Benefits Manager, Wealden District Council
"Intercept’s user friendly searches allow me to select the claims I want and compile a reliable interventions list in a fraction if the time it used to take."
Kaye Smith, Hinkley and Bosworth Borough Council
"Intercept has made a big impact by enabling us to achieve a significant increase in the number of changes processed. The big benefit for us is real value for money from a more efficient interventions team and a lower processing cost per change"
Mike Toney, Head of Benefit and Exchequer Services, Herefordshire Council
Bridge
"We have been using Bridge to view and cleanse our data since April 2008 and have found the information we can obtain about our performance invaluable during the introduction of the SHBE, in order to continue to monitor our performance internally. Bridge is easy and quick to use and our staff using the system continually receive excellent support and guidance from SunGard."
Andrea Palmer, Fareham Borough Council
"We received the SHBE276 reports for October & November from the DWP - these figures on right time, new claims & changes were way out from the data we were using. I then started using the performance management reports through Bridge. We now have December & January figures from DWP and regenerating my SHBE reports via Bridge using the 'sent' files, hey presto! the figures match."
David Ponton Brown, Benefits Manager, Scarborugh Council
Customer Services
“My favourite software helpdesk. The staff are ALWAYS friendly and helpful.”
Jo Worth, Fraud & Systems Manager, Wealden District Council
“I use you to keep abreast of performance devlopments, to compare your work with my usual supplier and balance the information I get from each of you to make sure we have a full picture. Your expertise in Performance Management has been incredibly useful over the last two years and driven not only by our internal development, but kept our IT supplier on its toes also.”
Darren Skinner, Performance Manager, Gloucester City Council