AvantGard Dispute Resolution

For many companies, managing and quantifying deductions, disputes, chargebacks and claims is difficult. Data is poorly organized and often refers to distributed documents, spreadsheets and contracts. There is no system in place to automatically identify and route disputed invoices for timely review and processing. AvantGard Dispute Resolution uses embedded policy to help drive workflow and ensure timely resolution to decrease operating costs, deliver enhanced customer service and improve cash flow.

Features

Provides workflow technology to track and escalate disputes automatically
Offers a centralized repository of data
Provides detailed root-cause analysis to identify core problem areas
Includes online portal access for customers, sales, service and operations

Benefits

Expedites deduction and dispute resolution and reduces bad-debt expense
Provides a systematic approach for identifying and tracking disputes more effectively
Helps facilitate Internal process improvement
Encourages collaboration and mitigates issues that arise from poorly communicated details