Our Experts
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Akila Krishnakumar
- chief operating officer and country head, India
- SunGard Global Services
- akila.krishnakumar@sungard.com
Akila Krishnakumar is chief operating officer and country head of India for SunGard Technology Services. She joined SunGard in 2004 following the acquisition of an Indian product development center, a business she helped to start in 1993. During this period, Ms. Krishnakumar has built and led product development teams in banking, higher education and the public sector.
Ms. Krishnakumar began her career with Wipro in customer support and application development before moving on to manage the regional professional services for ICL-Fujitsu with focus on ERP and banking solutions.
As chief operating officer and country head of India for SunGard Technology Services, Akila Krishnakumar plays a central role in managing SunGard’s global product delivery model, working with more than 60 SunGard business units across the globe.
Ms. Krishnakumar has extensive experience managing global product development, where a key success factor is balancing the physical constraints of globally dispersed teams with the need to bring development teams as close to the customer and the market as possible to continually improve customer satisfaction. Ms. Krishnakumar frequently speaks at industry forums about the IT services industry and emerging market needs. She is widely recognized as one of the top women technology leaders in India.
Commentary
India’s rapidly maturing software services industry has made it an attractive destination for financial service businesses worldwide. Sharper focus on productivity, a squeeze on the value of existing assets and changing customer needs have put the spotlight on a number of key technology areas. These are: reuse of assets, use of open source solutions, shared and virtualized infrastructure, improvement of user interfaces and provisioning of multi-channel access.