Our Experts
-
Jim Mangano
- senior vice president, receivables solutions
- SunGard’s AvantGard Corporations business
- jim.mangano@sungard.com
Jim Mangano is the senior vice president of receivables solutions for SunGard’s Corporations business, and is responsible for the product strategy, direction, development and management of the AvantGard Receivables product line. He has been with SunGard for ten years, during which he has held senior management positions at SunGard in client services and professional service delivery.
Prior to joining SunGard, Mr. Mangano held various positions in IT operations management, continuous process improvement, customer service and product management. He is a graduate of Bucknell University.
Commentary
Corporations are monitoring customer relationships more closely in order to manage corporate credit risk. New customers are reviewed more carefully and established customers are closely monitored for the signs that could lead to default. This effort requires data aggregation from multiple data sources both internally and externally to be used in risk models.
With more sophisticated credit scoring models, manual processes are being re-evaluated and a greater emphasis is being placed on technology and automation in order to satisfy these increased demands. By utilizing technology to implement intelligent scoring models, establish thresholds and notify managers when payment behaviors change, credit departments have the ability to become optimized and the organization can limit its exposure. This is bringing about an increased adoption of risk based collections whereby companies can automatically adjust the collection strategies in use based on fluctuations in risk grade. This means that companies can place more risky customers on a stronger collection policy or those with less risk on a more automated policy with less human intervention.