AvantGard Order Life-cycle Management

Breakdowns in order processing (manual errors, change orders, validating orders, price changes, discounts and deductions) and order fulfillment (stock-outs, shipping delays, engineering change orders and returns) are sources of invoice errors. Order Life-cycle Management begins with an analysis of the company’s Order-to-Cash processes to find the root causes of invoice inconsistencies. This analysis leads to a meaningful and achievable DSO reduction through AvantGard Order Life-cycle Management.

Features

Offers increased visibility through drill-down reporting – by division, customer, site, etc.
Organizes all order-related business documents, data and events into electronic “manila” folders
Assists in the day-to-day work of prioritizing and tracking inconsistent and delinquent invoices
Provides tools for finding documents to resend to customers, following up with customers, maintaining contact information, and tracking notes
Enforces best practice processes through advanced reconciliation algorithms and flexible business rules

Benefits

Helps to quickly identify erroneous transactions and pinpoint the root causes intelligently
Streamlines research and reconciliation
Eliminates the need to toggle back and forth between different systems and screens to piece together the sources of order inconsistencies
Helps enhance customer service and ensure that orders are accurately fulfilled and billed
Eliminates disputes and inconsistent invoices before they occur