Document & Records Management
iWorks BPM
categorizes and indexes electronic documents or records, such as images, e-mails, Web or other electronic forms, office documents, reports and many others. Each document is indexed for rapid retrieval and categorized for retention periods, security or other handling policies.
High volumes of individual documents are organized to become corporate knowledge available in seconds to any authorized user. Customer service, case management, compliance audits, and other activities are dramatically streamlined by consistent instant access to the most appropriate information.
Features
- Stores, references, and quickly retrieves documents and records
- Allows organizations to track and optimize productivity
- Captures historical and real-time information
- Improves customer service through real-time information access
- Stores information accurately with check-in/check-out capabilities
- Keeps track of different versions and associated revisions
- Supports legal record retention periods defined by your organization
Benefits
- Integrates disparate business applications into a unified workflow solution
- Automates archiving processes to reduce costs and improve service