Press Releases
SunGard Earns Top Marks in Novarica’s ACE Ranking
November 10, 2009 — Atlanta, GA
SunGard has received a score of 95 out of 100 in "overall customer satisfaction" for its iWorks EAS solution, in the October 2009 Novarica Average Customer Experience (ACE) Ranking Report. Novarica, an insurance technology research, consulting and advisory firm, produces its Average Customer Experience (ACE) Rankings based on an online survey of senior technology and operational executives in at least five insurer customers who have had direct experience with the vendor product and organization.
The Novarica ACE Ranking survey groups statements into four SOFT areas (staff, organization, functionality, and technology) as well as an additional area for overall customer satisfaction, which is double-weighted in the average. In addition to earning a score of 95 out of a possible 100 for "overall customer satisfaction," SunGard received scores of 95 for "overall staff," 91 for “overall organization,” 93 for “overall functionality” and 93 for “overall technology.”
The rankings are produced independently and are not sponsored by vendors. They are intended to provide a transparent, unedited picture of how well a solution or provider meets its users’ needs.
"SunGard’s iWorks EAS scored very well across the board among its insurer clients," said Matthew Josefowicz, director of the insurance practice at Novarica, and lead researcher for the Novarica ACE Rankings program.
Greg Webber, president of SunGard's insurance business, said, "We are pleased to be recognized so favorably by insurance carriers. SunGard’s customers expect great products and customer service and our high rankings in this report show that we continue to meet those expectations.”
About SunGard’s iWorksSunGard iWorks is a business-driven IT product suite for the insurance industry in each of the following major business lines: life/health/annuities/pensions, property and casualty and reinsurance. iWorks offers a range of products and services including front-office tools, policy administration, reinsurance, actuarial calculations, financial accounting, investment accounting, and reporting. SunGard partners with customers to deliver products and services that align with changing business and regulatory needs. For more information, visit SunGard iWorks at
www.sungard.com/iworks.
About SunGard SunGard is one of the world’s leading software and IT services companies. SunGard serves more than 25,000 customers in more than 70 countries.
SunGard provides software and processing solutions for financial services, higher education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software.
With annual revenue exceeding $5 billion, SunGard is ranked 435 on the Fortune 500 and is the largest privately held business software and services company on the Forbes list of private businesses.
Based on information compiled by Datamonitor*, SunGard is the third largest provider of business applications software after Oracle and SAP.
Continuity, Insurance & Risk has recognized SunGard as service provider of the year an unprecedented six times. For more information, please visit SunGard at
www.sungard.com.
*January 2009 Technology Vendors Financial Database Tracker
http://www.datamonitor.com Trademark Information: SunGard, the SunGard logo and iWorks are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.