Data Management
Most of the performance management activity in Local Authorities is to support upward reporting. This reporting is often duplicated for different stakeholders, based upon inaccurate data, re-keyed into different formats and issued via potentially insecure means. Local authorities gain little business value from this process, other than complying with their reporting obligations. Coupled with an ever increasing requirement for richer, more timely information, the business case for change has never been greater.
SunGard Public Sector has helped hundreds of Local Authorities to derive valuable cost savings and business value from this upward reporting activity:
- Providing technology that allows searching, validation, cleansing and reporting of data, prior to submission of summarised returns to central government. This is achieved utilising the base operational data, avoiding the need to re-key or change line of business systems to adapt to the ever changing reporting requirements
- Facilitating data transmission via secure government networks (Gov Connect – GCSx, GSX)
- Using sophisticated data analytics to develop key insight from the data, from which business value can be derived – e.g. identifying specific customer segments based upon their characteristics or behaviour, or identifying erroneous data caused either by fraud or error
- Improving the quality and accuracy of the data reported
- Reducing the overhead to compile the returns
- Helping to gain real insight into your data, which will drive better decision making and customer targeting.
Resources: