SunGard Technology Services With centers in India and China, SunGard Technology Services provides full software development lifecycle support for SunGard's products across the financial systems, higher education and public sector businesses. SunGard Technology Services helps augment SunGard's development and professional services teams while offering SunGard customers access to specialized expertise including customization, enhancement, integration and implementation services.
Today, SunGard Technology Services provides the following services for over 100 SunGard products:
SDLC Services
- Product Engineering – new development, re-engineering, maintenance, prototyping / re-architecting, release engineering, product management and documentation
- Testing Services – manual and automated application / functional testing, technology compatibility testing, business process testing and usability testing
- Support Services – level 1 support and level 2 support
- Professional Services – installation and configuration, data migration, customization, system integration and client acceptance testing
Centers of Excellence (CoE) Services
- Testing Services – test strategy, automated testing, performance testing, installation and upgrade review, platform and tool certification, and vulnerability testing
- Remote Infrastructure Management Services (RIMS) – IT helpdesk / service desk, enterprise systems management, enterprise network management, IT infrastructure monitoring / NOC support, enterprise applications support, database administration, ASP support and mainframe support
- Business Operations Services (BOS) – financial services support, such as transaction processing, valuation and reporting, data collection and research; middle- and back-office support; and contact center and CRM support
- Process & Performance Management Services (PPM) – mapping of existing processes to CMMI framework, gap analysis, process plan, execution, and audits and appraisals
- Portal Solutions – intranet design and development, customer engagement portals, employee self-service portals, team workspaces, and document management systems
- CSA / Infinity Adoption Services – support for CSA compliance and cross product integration, and for SunGard customer CSA implementations
SunGard Technology Services also has expertise on a wide range of platforms, including the following technologies:
- Microsoft - VC++, COM, MFC, C#.NET, ASP.NET, Web Services, SQLServer and VB 6.0
- Java - J2EE, J2SE and Swing
- Other - UNIX, C++, C, Sockets, RDBMS like Sybase and Oracle, AS400 and RPG, TANDEM Cobol, Testing Tools like QTP, WinRunner and Rational Robot
Located in the central business districts of Bangalore and Pune, India and Shanghai, China, our centers are spread over 300,000 sq. ft of workspace, governed by strict information security standards, and host highly redundant infrastructures.
The SunGard Technology Services team has been growing annually at over 100% across SunGard solution areas and is adding valuable intellectual property assets to SunGard's wide array of products and services. The team also contributes actively to SunGard's Common Services Architecture (CSA) initiative.
For more information on CSA, visit
www.sungard.com/infinity